pak360 Privacy Policy

1. Introduction

pak360 ("pak360", "we", "us", "our") operates the online casino and sports betting platform accessible at pak360.pro ("the Platform"). In the course of operating this Platform and providing gaming services to registered players across Pakistan — including in Karachi, Lahore, Islamabad, Faisalabad, Peshawar, and beyond — pak360 collects and processes certain personal data about its players and Platform visitors.

This Privacy Policy ("Policy") sets out in plain, clear terms what personal data pak360 collects, why we collect it, how we use it, who we may share it with, how long we keep it, and what rights you have in relation to your data. This Policy applies to all personal data collected through pak360.pro, including data collected during account registration, KYC verification, payment transactions, customer support interactions, and general Platform browsing.

pak360 is committed to handling your personal data responsibly and in accordance with applicable data protection legislation and the requirements of our internationally recognised gaming licence. We review and update this Policy periodically to reflect changes in our practices, technology, and applicable law.

2. Data Controller

For the purposes of applicable data protection law, pak360 is the data controller in respect of the personal data collected through pak360.pro. As data controller, pak360 determines the purposes and means of processing your personal data and bears responsibility for ensuring that processing is carried out lawfully, fairly, and transparently.

If you have any questions about how pak360 processes your personal data, or if you wish to exercise any of the rights described in Section 11 of this Policy, please contact our Data Protection team at [email protected]. We will acknowledge all data-related enquiries within 48 hours and aim to resolve them fully within 30 days.

3. Data We Collect

pak360 collects the following categories of personal data in the course of operating the Platform and providing gaming services to registered players:

Category	Examples	Purpose
Identity Data	Full name, date of birth, CNIC number, passport number, gender	KYC verification, age verification, regulatory compliance
Contact Data	Mobile number, email address, city of residence	Account communication, support, transaction notifications
Financial Data	JazzCash account number, EasyPaisa number, bank account details (HBL, UBL, Meezan, etc.), transaction history	Payment processing, withdrawal verification, AML compliance
Technical Data	IP address, device type, operating system, browser type, session duration	Security, fraud prevention, platform optimisation
Usage Data	Games played, bets placed, sports markets accessed, login frequency	Responsible gaming monitoring, product improvement, bonus eligibility
Document Data	CNIC scan or photograph, selfie for liveness check, proof of payment method	KYC identity verification, account security
Communications Data	Support chat transcripts, email correspondence, feedback submissions	Dispute resolution, service improvement, compliance records

pak360 does not collect any special categories of sensitive personal data — such as racial or ethnic origin, political opinions, religious beliefs, or health data — except where this is strictly required for responsible gaming assessment purposes, and only with your explicit consent.

4. How We Collect Your Data

pak360 collects personal data through the following means:

• Direct submission: Data you provide when completing the pak360 registration form, submitting KYC documents, making a deposit or withdrawal request, contacting customer support, or responding to a promotion.
• Automated collection: Technical data collected automatically when you visit pak360.pro, including IP address, device identifiers, browser type, and session activity, collected via server logs, cookies, and similar technologies.
• Third-party sources: Identity and fraud-check data received from KYC verification service providers, payment processors (such as JazzCash, EasyPaisa, HBL, and partner banks), and, where applicable, publicly available sanctions and PEP (Politically Exposed Person) screening databases.
• Gameplay and transaction records: Data generated by your use of the Platform, including game session records, wager amounts, deposit and withdrawal transactions, and bonus activity — all recorded automatically within the pak360 system.

5. Legal Basis for Processing

pak360 processes your personal data on the following legal grounds, depending on the specific purpose of processing:

• Contract performance: Processing necessary to register your Account, operate your gameplay sessions, process PKR deposits and withdrawals, and deliver the pak360 gaming service you have signed up for.
• Legal obligation: Processing required to comply with our gaming licence conditions, anti-money laundering (AML) legislation, KYC regulatory requirements, and any other applicable legal or regulatory obligations.
• Legitimate interests: Processing for fraud detection, platform security, responsible gaming monitoring, and general business analytics — where these interests are not overridden by your data protection rights.
• Consent: Processing for optional marketing communications and, where applicable, sensitive data collection for responsible gaming assessments — in both cases conducted only with your explicit, freely given consent, which you may withdraw at any time.

6. How We Use Your Data

pak360 uses the personal data it collects for the following specific purposes:

• To register and maintain your pak360 Account, including verifying your identity and age (21+ requirement) during and after registration.
• To process PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, and other supported payment methods.
• To deliver Casino Services and Sportsbook Services — including PSL cricket betting, live dealer games, slot titles, and Hi-Lo — and to record game outcomes and transaction histories.
• To conduct AML (Anti-Money Laundering) and fraud prevention checks, including monitoring transaction patterns for suspicious activity as required by our licensing obligations.
• To administer bonuses and promotions, verify eligibility, and enforce wagering requirements in accordance with the pak360 Terms and Conditions.
• To provide customer support via email and live chat, and to maintain records of support interactions for quality assurance and dispute resolution purposes.
• To send account-related notifications — including deposit confirmations, withdrawal updates, security alerts, and Terms or Policy change notices — to your registered mobile number or email address.
• To monitor gameplay patterns for responsible gaming purposes, identify signs of problem gambling, and apply or enforce any self-exclusion or account limitation measures requested by or applied to you.
• To improve the Platform's technical performance, user experience, and product offering through aggregated, anonymised usage analytics.
• Where you have given explicit consent, to send marketing communications about pak360 promotions, new game launches, and seasonal offers.

7. Sharing Your Data

pak360 does not sell your personal data. We share your data only in the following limited circumstances and only to the extent necessary for the stated purpose:

• Payment processors: Your financial data is shared with the relevant payment service provider — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, or 1LINK — solely to process your requested deposit or withdrawal transaction.
• KYC and identity verification providers: Your identity documents and related data are shared with our third-party KYC service partners for the purpose of verifying your identity and age in compliance with our licensing obligations.
• Game content providers: Technical session data — such as player session tokens, bet amounts, and game round identifiers — is shared with the third-party game studios whose titles are hosted on the pak360 Platform, strictly for the purpose of delivering and recording game outcomes.
• Regulatory and law enforcement authorities: pak360 will disclose personal data to the applicable gaming regulator, financial intelligence unit, or law enforcement authority where we are legally required to do so, or where we are responding to a lawful order or regulatory request.
• Professional advisors: pak360 may share data with legal, financial, or audit advisors under strict professional confidentiality obligations where required for corporate governance or legal proceedings.

All third parties with whom pak360 shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose other than the one for which it was shared.

8. Cookies & Tracking Technologies

pak360.pro uses cookies and similar tracking technologies to operate the Platform, maintain your login session, prevent fraud, and understand how players interact with the site. The following types of cookies are used:

• Essential cookies: Required for the Platform to function. These include session cookies that keep you logged into your pak360 Account during a browsing session. Without these, the Platform cannot operate correctly.
• Security cookies: Used to detect and prevent fraudulent activity, identify unusual login patterns, and protect your Account from unauthorised access.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate and use the Platform, which pages are most visited, and where technical errors occur. This data is used solely to improve the pak360 experience.
• Preference cookies: Used to remember your Platform settings and preferences — such as language and display options — so you do not need to re-enter them each visit.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling essential cookies may prevent you from logging into your pak360 Account or using core Platform functions correctly.

9. Data Retention

pak360 retains your personal data for the following periods, after which data is securely deleted or anonymised:

• Account and identity data: Retained for a minimum of five (5) years following the closure of your pak360 Account, as required by AML regulations and gaming licence conditions.
• Financial transaction records: Retained for a minimum of five (5) years following the date of each transaction, in compliance with applicable financial record-keeping obligations.
• KYC documents: Retained for the same minimum five-year period post-account closure. Document scans are stored in encrypted form throughout the retention period.
• Customer support records: Retained for three (3) years following the resolution of the relevant support interaction, unless the matter is subject to ongoing legal or regulatory proceedings.
• Technical and usage data: Retained in identifiable form for up to twelve (12) months, after which it is aggregated and anonymised for analytics purposes with no retention limit.
• Marketing consent records: Retained for as long as you remain opted in, plus three (3) years following withdrawal of consent, to demonstrate compliance with consent requirements.

10. Data Security

pak360 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption on all Platform sessions and data transmissions.
• Encryption at rest for all sensitive personal data stored in pak360 databases, including KYC documents and financial account details.
• Role-based access controls ensuring that only authorised personnel can access specific categories of player data, and only to the extent required for their role.
• Regular security assessments and penetration testing of the pak360 Platform infrastructure.
• Two-factor authentication options for player Account access to provide an additional layer of security beyond your password.
• Incident response procedures for detecting, reporting, and managing data security incidents in a timely manner.

While pak360 takes all reasonable steps to protect your data, no internet-based system can guarantee absolute security. You are responsible for keeping your pak360 login credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorised access to your Account.

11. Your Rights

Depending on applicable data protection legislation, you may have the following rights in relation to the personal data pak360 holds about you. To exercise any of these rights, contact us at [email protected] with your registered Account details.

pak360 will respond to all verified data rights requests within 30 days. Where a request is complex or numerous, this period may be extended by a further 30 days, and we will notify you accordingly. pak360 will not charge a fee for exercising your data rights unless a request is manifestly unfounded or excessive.

12. Children & Minors

pak360 is an adult-only gaming platform. The Platform is strictly prohibited for use by persons under the age of 21. pak360 does not knowingly collect personal data from individuals under 21 years of age. If pak360 discovers that personal data has been collected from a person who is under 21, that Account will be suspended immediately, all data will be handled in accordance with applicable legal requirements, and any deposits made will be returned.

Parents and guardians in Pakistan are strongly encouraged to make use of parental control software — available through mobile network operators including Jazz, Telenor, and Zong — to prevent underage access to online gambling platforms. If you believe a minor has registered on pak360 using false information, please contact us immediately at [email protected].

13. Changes to This Privacy Policy

pak360 reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, Platform services, applicable law, or gaming licence requirements. Where changes are material — meaning they affect your rights or the way pak360 processes your data in a significant way — we will notify you via the email address or mobile number associated with your Account no fewer than seven (7) days before the updated Policy takes effect.

We will also update the "Last Updated" date at the top of this page whenever the Policy is revised. Your continued use of pak360.pro following the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how pak360 protects your data.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pak360 processes your personal data, please contact our support and data protection team:

This Privacy Policy was last reviewed and updated in January 2026. pak360 thanks you for taking the time to read it in full.